Introduction

At Codilent IT Solutions, we strive to deliver high-quality digital services. Due to the nature of digital products and services, refunds are limited and subject to the conditions outlined below.

Eligibility for Refunds

Refunds may be considered under the following conditions:

• If the service was not delivered as agreed
• If a technical issue prevents delivery and cannot be resolved
• If a duplicate payment was made by mistake

Non-Refundable Services

• Completed website or software development projects
• Delivered digital products or downloadable items
• Services where work has already commenced

Refund Request Process

To request a refund, you must contact us within 7 days of the transaction. Please include your payment details and reason for the request.

Refund Processing Time

Once approved, refunds will be processed within 5–10 business days. The time taken for the amount to reflect in your account may vary depending on your bank or payment provider.

Refund Method (IMPORTANT)

All refunds will be issued back to the original payment method used during the transaction (such as credit card, debit card, or digital wallet), in compliance with payment gateway requirements.

Contact Us

If you have any questions or wish to request a refund, please contact us:

Email: contact@codilent.lk
Phone: +(94) 76 973 5440